Booking and purchase

Within our web pages you can view and book without commitment the single items proposed. It will be sufficient to indicate the amount and confirm your choice in order to add the product to your shopping basket.

From the shopping basket you can view, delete, or confirm all the bookings made up to that point. The purchase will be considered perfected and binding for Azienda Agricola Biologica Aloe Di Carla Pantini & C.s.s. only when they have confirmed the order with an e-mail. In the case of temporary unavailability of one or more products, the customer will be informed by e-mail on the update of the amount to be paid or cancellation of the order.

Minimum Order

There is no minimum amount for an order to be accepted.

Methods of payment

Prepayment by credit card or by bank transfer.

Product Warranty

Azienda Agricola Biologica Aloe Di Carla Pantini & C.s.s. will collect the damaged product only if accompanied by the packaging, packing and shipping documents, and accompanied by a statement completed accurately by the customer.

In case of defect, no expense will be charged to the customer, who will receive a replacement product. In case of unavailability of the warehouse, Azienda Agricola Biologica Aloe Di Carla Pantini & C.s.s. will refund the total amount paid by the customer for the purchase and shipment of the product that is no longer replaceable.


All the ordered products are delivered by courier nationwide. Together with the products a delivery note or invoice upon request is issued, which is essential for the right of withdrawal. Should the courier be unable to deliver due to the recipient’s absence, he will issue a specific “notice of attempted delivery”, indicating the address to contact for the delivery of the said products.

Delivery is guaranteed within 48/72 hours except for public holidays.

In UE, outside from Italy, the shipping costs are free for purchases over euro 140.00.

Payment of the shipping fee is made with the same method you chose for the payment of the ordered products.

To exercise the right of withdrawal, it is necessary to send within 10 days of receipt of the goods, a registered letter with acknowledgment of receipt containing:

• the wish to avail oneself of the benefits granted by Legislative Decree n° 206/2005.

• the indication of the product for which you decide to exercise the right of withdrawal.

• the information relating to your bank account (IBAN, or alternatively the bank, agency, current account, ABI and CAB).

This letter should be addressed to: Aloe di Carla Pantini & C.s.s. Contrada Tabaccaro 200 , 91025 Marsala (TP). To obtain a refund of the fee, the customer must send the goods intact along with the invoice back to the sender at his own expense. Azienda Agricola Biologica Aloe Di Carla Pantini & C.s.s shall refund the amount paid by bank transfer within 30 days of receipt of the product. The right of withdrawal may be exercised only for amounts exceeding Euro 35,00 net of associated costs.

WARNING: Checks that your address is correct and complete with address number and telephone number.

Important: Please accept the package always, however opposing before signing the words: I hereby accept subject to control and integrity, since, in the unlikely event that upon opening there are cracks and/or tampering incurred during the transportation, this note is essential and determining in order to open a claim against the courier.

Thank you for your cooperation.

WARNING: Discount for new members is not valid for the products on offer or discounted!